Shipping policy

Shipping Policy

Last Updated: July 5, 2026

Thank you for shopping with Alexora. We are committed to providing a smooth and reliable shipping experience.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or holidays.
  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom: 7–15 business days
  • Australia: 8–18 business days
  • International: 10–25 business days

Delivery times are estimates and may vary due to customs processing, weather, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional offers, including free shipping, may be available during special events.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24–72 hours for tracking updates to appear.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Alexora is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by customers.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is outside our control. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, contact us and we will do our best to help.

Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority. These charges are the responsibility of the customer.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can review your request and provide a resolution.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: [alexander.reyna2@icloud.com]

We appreciate your business and thank you for choosing Alexora.